T&C’s / FAQ’s
TERMS AND CONDITIONS
General
Curbside’s terms and conditions apply equally to all children and parents, ensuring our skate school runs smoothly and efficiently.
At Curbside we maintain a strict zero-tolerance policy for bullying and disrespect towards our facility, equipment, staff, or spectators. We believe in fostering a positive and welcoming environment for everyone.
Credits are valid for private lessons, group sessions, day tours, camps, and events.
Make-up lessons will always be available if a coach is unable to deliver the lesson for any reason. The make-up lessons will be delivered at the coach’s discretion, at their earliest convenience.
All programs run to coincide with the Victoria school term unless otherwise stated. Our classes are run at a maximum of 15:2 ratio during after-school and weekend sessions.
It is important to ensure that children who are unwell do not attend skateboarding lessons. This is to help prevent the spread of germs and to ensure all participants and coaches remain safe and healthy, as this is our number one priority.
We appreciate your understanding and cooperation in helping us create a fun and supportive atmosphere for all!
By completing and paying for a booking, you are confirming that you are 100% satisfied with your booking. We suggest triple-checking your booking to ensure you have selected the right time, day, age group and skill level as this could potentially result in a loss at your expense, while we don't offer refunds we are happy to reschedule/change bookings where we can.
Private Lessons
Private Lesson cancellations within 24 hours of the booking incur a 50% charge, We will happily reschedule with 48 hours notice.
A make-up lessons will only be available if a coach is unable to deliver the lesson for any reason. The make-up lesson will be delivered at the coach’s discretion, at their earliest convenience.
Please be aware, make up lessons will not be available for any other reason.
It is important to ensure that children who are unwell, do not attend skateboarding lessons. This is so we can keep germs from spreading and ensure all participants and coaches remain safe and well as it is our number one priority.
Group Sessions
All programs run to coincide with the Victoria school term unless otherwise stated. Our classes are run at a maximum of 15:2 ratio after school and weekend sessions.
If you are unable to make it to a lesson unfortunately a make-up lesson is not available. If for any reason a coach is unable to deliver a lesson, participants will be notified via email or SMS and opportunity to do make-up lesson in any of our classes that term will be offered. Please ensure the booking contact number is listed as the customer in order for the correct person to be notified of any lesson updates or changes.
If you are unsure which program to book, please ensure you check the Group Sessions page of our website for more information before processing your booking.
All participants need a Curbside Coaching Online Waiver form completed before program commencement.
FAQ’s
Do I need my own Skateboard and Helmet?
No, you can hire them for $5, you can add this to your session when booking via the scheduling link.
(Term sessions have free equipment hire)
Where we recommend you buying your Skateboard, Helmet & Pads:
Our go-to Skate shops are OCD Skate Shop and FAST TIMES
Our good mates from Techno & Co are a local board brand that supply the perfect boards for starting your skateboarding journey!
What ages do you coach?
We typically recommend starting no younger than 4 years old, as parents ourselves we know too well that a younger one’s attention span isn’t all that long!
There’s also no age too old either, so if you’re 70 and want to start, we’d love to shred with you!
How long does a session go for?
Private Lessons: 1 hour
Micro Groms 45mins
Beginners: 1 hour
Intermediates & Advanced : 1.5 hours
Adults Night & Men’s Night : 1.5 hours - 3 hours
What if I don’t have a waiver filled out?
You can find one here: WAIVER
Please be aware the parent or guardian of the child MUST be the one filling out the form
*over 18’s can fill out their own waiver
You do not need to provide another waiver if you have previously filled out one.
PRIVATE LESSONS
Where can I find Private Lessons? Private Lessons
I have a Private Lesson booked in, what do I need to bring?
Your Helmet, Skateboard (unless you have opted for skateboard hire), Pads if you wear them (not essential) & a water bottle. You will also receive a confirmation email with all the details for the session (please check your junk folder)
You will need: Helmet, Skateboard and Pads (pads not essential)
I’m unable to attend the private lesson I have booked in, can I reschedule? (Please also read through our T&C’s below)
We will happily reschedule with 48 hours notice
Private Lesson cancellations within 24 hours of the booking incur a 50% charge
GROUP SESSIONS
Can I book in for Term ? Please see our availability HERE and for Term 2 waitlist please click HERE
Can I book in for a trial session? Depending on our capacity, please email us at info@curbsidecoaching.com.au
Can I watch my child during Group Sessions? We do have a drop-and-go policy for our Beginners - Advanced Sessions, Our students achieve more in their sessions when they can focus on the teacher in a controlled space, for this reason, sessions are not open for viewing and parents/siblings will be asked not to enter the Skatepark. Parents will be welcomed for the first session, to meet their child's coach and to ensure students are comfortable in their new surroundings. We kindly ask if you do need to stay please stay OFF the Skatepark floor. We also understand that children may be a bit wary of leaving their parents, so if your child does need you please chat with your coach, Every child is different and we completely respect that.
Micro Groms sessions will have parents attend each session, this will be at the designated area our coaches point out and we ask that you stay the entire time to ensure the safety of our students, ensuring the general public do not enter during sessions.
GIFT VOUCHERS
How do I purchase a gift certificate?
What are Beginners Workshops?
Beginners Workshops are a 1 hour 15-minute class, with one on one and group coaching, learning how to balance, push, turn, go down ramps and learn basic tricks.
Can I watch my child during the Beginners Workshops? We welcome parents in to ensure their child/children are comfortable, if your child is comfortable with you leaving you are then welcome to watch for the last 10 minutes. If you do stay please note our coaches will point you to the designated space and you will have to stay for the entire duration.
MYSTERY TOURS
I haven’t received confirmation for Mystery Tours: All detailed confirmations will be sent out 1 week prior to School Holidays.
I have a spot on the Mystery Tours booked in, what do I need to bring? - You will receive a confirmation email with all the details for the session (please check your junk folder)
You will need: Helmet, Skateboard and Pads (pads not essential) water bottle and any extra snacks.
Coaches
ALL COACHES HAVE WORKING WITH CHILDREN’S CHECK, CURRENT CPR AND FIRST AID CERT. CURBSIDE COACHING IS SANCTIONED BY THE AUSTRALIAN SKATEBOARD FEDERATION.
Payment and Pricing Policy
All pricing is displayed and charged in Australian Dollars only. We accept major credit cards.
All bookings and purchases require immediate payment. Sessions will not be held without payment.
Privacy Policy
At Curbside Coaching we are dedicated to keeping your information and details secure and private.
We at Curbside believe that everyone has a right to suppress their personal medical history, we do not believe in any discrimination, therefore will not be asking our clients to disclose any medical history upon booking any sessions.
We use your information for your bookings, and confirmations and to keep you informed and updated with relevant information. We do not share your information with any third parties. Please keep your personal information up-to-date to ensure the best possible communication!
Throughout the program, there will be filming and photography, please advise if you do not wish for imagery of your child to be used for business and marketing purposes.
Disclaimer
Curbside Coaching uses secure payment gateways and keeps your information private however we will not be held responsible or liable for any breach made by third party payment systems or apps beyond our reasonable control.